One capacity-building tool I have found useful is the WaterMan Simulation game.
“A simulation is essentially a simplified slice of reality. Its structure reflects a real world process that the designer wishes to teach or investigate. The simulation serves as a vehicle for testing that process or for learning more about its working”, Games for Growth, Gordon, A K (1972)
The challenge, of course, is that in necessarily ‘simplifying’ reality students become frustrated by the shortcomings of the modelling of managing. But in making it more like ‘real life’ the simulation becomes overly-complicated and therefore difficult to comprehend in the time available, let alone understand the cycle of results being achieved.
Always emphasising that WaterMan is not about getting the ‘right answer’, let alone ‘winning’ the simulation against the other groups, however much we would all want to achieve such goals but all about learning as participants go through the simulation cycles.
WaterMan? It’s just like reality! (reported a past student, working with a UK utility)